Privacy Policy

This Privacy Policy explains how SongReward (“SongReward,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use our website, applications, and related services (collectively, the “Platform”).

SongReward is a clipping and UGC campaign marketplace connecting Artists, labels, and Creators. Using the Platform involves account data, Campaign activity, social Submission links, payout information, and fraud / performance checks.

By using the Platform, you acknowledge this Policy. If you do not agree, do not use SongReward. Our Terms of Service also apply.

SongReward is the controller of personal data processed through the Platform, unless we act as a processor for a specific enterprise arrangement described in a separate agreement.

Note: Replace with your legal entity name, registered address, and DPO / privacy contact before production launch.

We collect information in these categories:

• Account information: name, email, password or auth tokens, role (Artist / Creator / label or agency), profile details, and communication preferences.
• Campaign information: budgets, rules, platforms, creative guidelines, approval decisions, and related Campaign settings.
• Creator Submissions: public Clip URLs, social handles, captions or metadata you provide, and review status.
• Performance and integrity data: view counts and engagement metrics obtained from platform APIs or third-party verification tools, bot-likelihood / fraud scores, and audit logs.
• Payment information: billing details, payout method identifiers, transaction history, and tax information needed for withdrawals. Card numbers are typically processed by our payment providers, not stored in full on SongReward servers.
• Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location derived from IP.
• Support communications: messages you send to support or legal contacts.
• Cookies and similar tech: see Section 8.

We may also receive information from payment processors, identity or fraud vendors, analytics providers, and social platforms when you connect accounts or submit public Clip links.

We use personal information to:

• create and manage accounts and authenticate users;
• operate Campaigns, Submissions, approvals, and payouts;
• verify views, detect bots / fraud, and enforce Campaign rules and our Terms;
• process fees, funding, credits, withdrawals, and invoices;
• provide customer support and respond to disputes or chargebacks;
• improve the Platform, develop features, and run analytics;
• send product, security, and (where permitted) marketing communications;
• comply with law, protect rights and safety, and prevent abuse.

Where GDPR or similar laws apply, we rely on one or more of: contract performance, legitimate interests (security, fraud prevention, product improvement), consent (where required, e.g. certain cookies or marketing), and legal obligations.

We may share information with:

• Other Platform users as needed to run Campaigns — for example, Artists see Creator Submissions and related performance data for Campaigns they fund; Creators see Campaign details needed to participate.
• Service providers that host infrastructure, process payments, send email, analyze usage, verify views, or support customer service, under appropriate contracts.
• Social platforms when you post Clips or when we query public metrics through their APIs.
• Professional advisors (legal, accounting) under confidentiality.
• Authorities or counterparties when required by law, legal process, or to protect rights, safety, or the integrity of the Platform.
• Successors in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money.

SongReward may process data in countries other than where you live. Where required, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) for cross-border transfers.

We keep personal information only as long as needed for the purposes described in this Policy, including to operate Campaigns, complete payouts, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements.

Fraud and transaction records may be kept longer where reasonably necessary to prevent abuse or comply with law. When no longer needed, we delete or anonymize data where feasible.

We use cookies and similar technologies for authentication, security, preferences, analytics, and (where allowed) marketing. Essential cookies are required for the Platform to work.

You can control cookies through your browser settings. Blocking some cookies may limit Platform functionality. Where required by law, we will request consent for non-essential cookies.

Depending on where you live, you may have rights to access, correct, delete, or export your personal information; object to or restrict certain processing; withdraw consent; and lodge a complaint with a supervisory authority.

You can update some account details in product settings. For other requests, contact us using Section 13. We may need to verify your identity before responding. Marketing emails include an unsubscribe option.

If you are in California or another U.S. state with privacy laws, you may have additional rights regarding disclosure, deletion, and opt-outs of certain sharing. We will not discriminate against you for exercising privacy rights.

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure. You are responsible for keeping your credentials confidential.

The Platform is not directed to children under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

Clips live on third-party social platforms. Those platforms have their own privacy policies. SongReward is not responsible for their practices. Payment providers likewise process data under their own terms and policies.

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Material changes may also be notified in product or by email where appropriate. Continued use after an update means you acknowledge the revised Policy, except where law requires additional consent.

Privacy requests: Contact or email privacy@songreward.com.

For legal notices related to the Terms of Service, you can also use legal@songreward.com.